Power of social listening
Digital Customers go daily through the 4 moments of truth and face companies’ 4 customer orientated departments – Marketing, Sales, Service and PR. But they also engage with other users, share their opinion online and influence someone else’s customer journey through conversations.
Knowing and utilizing this information creates an excellent opportunity for you to get a competitive edge in the market. That is achieved through social listening.
Organic and Paid reach is great when you promote your company, but have you thought about the opposite approach – following and listening to the market? With Social Listening you can know what and when your customers are saying or sharing, what your competition is doing and how it communicates, and where the market is going.
Social Listening can serve as a strategic tool helping you identify and undertake the right strategic steps.
Begital Social Listening Experience
6 years experience
USA, France, Bulgaria, Turkey, Germany
MNCs and SMEs
Social Listening and Engagement Services
They trusted us
Integrate Social with CRM
Your Customer: enjoys tailored communication and offers on-the-go.
Your Organization: increases customer acquisition, retention and profitability by guiding customers to the next steps of your funnel. Manage their journey and identify new opportunities.
Your Team: improves their performance and collaborates when needed with other departments through transparent organization-wide platform, automations and clever use of data.
Create the perfect customer journeys with Salesforce’s Journey Builder across all communication channels and departments. Remove bottlenecks along your customers’ experience and adapt journeys to the individual.
Target your segments with best looking personalized emails for all devices, and insert dynamic content with Email Studio. Manage your campaigns with an ease and analyze performance of your efforts.
Increase cooperation between your Social team and Service and Sales departments improve your customers journey and experience through Social Studio.
Publishing on Facebook, Instagram, Twitter, Pinterest, LinkedIn, Google+ and YouTube has never been easier.
You can Listen, Engage, Identify and Analyze in a single environment your:
- social presence
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With Pardot you can manage your B2B marketing automation, increase leads and conversion rates and boost your team’s productivity.
Capture, combine and analyze data with Salesforce DMP (Data Management Platform) and Data Studio in order to gain valuable insights about your customers and their activities. Build the right Customer Profiles for boosting your marketing efforts and when you need more data, simply buy from the most trusted network for 2nd and 3rd party data sources.
Manage sales like never before and have your customers’ data (purchases, service history, etc.) in front of you anytime on any device.
Your Customers: receive timely an adequate offers matching their needs.
Your Organization: increases lead quality and scoring while reducing sales cycle time and costs.
Your Team: opens and closes sales with easily accessible account and contact information and historical data on the go. Easily collaborates with Marketing department and others for providing the best offers possible and increase revenue.
Your Customer’s: problem is identified, receives a fast reply, stays satisfied and will buy from you again.
Your Organization: creates new and sustainable service experience for your customers, one that they will enjoy, satisfy them better and increase their return to you. The collected data gives you insights for business decisions and product development.
Your Team: is more productive, saves time and costs on processing while getting structured and right information for the individual customer. Also, your team collaborates seamlessly with Marketing and Sales.