AND PRACTICE LEADER
Salesforce Consultant & Digital Evangelist
After masters and postgraduate research in international trade theory and computer simulation modelling for economic development policy (which he dropped after discovering chaos theory and emergence of self-organisation) Levent moved to a business career during the dot.com collapse as strategic planning consultant and business intelligence expert at Compaq CRM Center of Excellence.
From business strategy and KPI performance management he moved to functional implementation of business processes, database management, platform design and architecture. He worked as database and process analyst/auditor/engineer and CRM architect for multinationals such as Hewlett-Packard, Intel, Cisco, Avaya, Alcatel-Lucent, Nokia and AkzoNobel.
Levent has also introduced digital capacity and Salesforce CRM for fundraising, community and donor management into many non-profits and charities like Amnesty International, Christian Aid, United Cities and Local Governments of Africa, European Venture Philanthropy Association, European Sustainable Investment Forum, Lisbon Council, Royal Parks Foundation, Trust for Social Achievement, Digital Leadership Institute and Project Management Institute Bulgaria Chapter.
Currently he’s implementing and coaching a new generation of digital enterprise practices and capacity building while evangelizing digital transformation/evolution. His mission for 2020 is to transform Bulgaria into a digital success story through people development.
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Data Architecture & Management Designer
- Salesforce Certified Platform App Builder
- Salesforce Certified Pardot Specialist
- Salesforce Certified Marketing Cloud Social Specialist
Learn basic and advance skills needed to operate your Salesforce.com environment.
Administer and support the whole organization by understanding how the individual components (objects) in Salesforce work and are related.
Build skills in Sales and Marketing related topics to boost the performance of your organization activities.
Our Salesforce Trainings are practical, supported by useful knowledge and real-world examples.
Navigation – understand how to navigate in your Salesforce org.
Users – creation and administration
Permissions – Manage
Views – Manage for individuals or group of users
Hierarchy & Territories – recreate your company structure and manage the branches
Leads – capture quality data, create, hierarchy, assign and lead nurturing
Accounts & Contacts – understand relation, create, hierarchy, manage and assign
Emails – create templates and send
Campaigns – create, link, automate, report on
Reports – create, share, schedule
Dashboards – create, share, schedule
Data – import and processing, data security and GDPR
Leads – capture quality data, manage lifecycle and lead nurturing
Segmentation – how to find and define the right people in your database
Campaigns – track, measure, report and take action on
Emails – create, send and track
Community – manage communities for your employees, customers, and partners to connect and share
Data – ensure high level of data quality
Lead – comprehend and manage lifecycle; Distribute leads and assign according to rules; View your teams’ leads
Opportunities – view team opportunities; transfer ownership
Dashboard – create reports according to your KPIs; view your organizaton pipeline and act on it
Reports – create and view results by salesperson or team
Products and prices (pricebooks) – create, edit, implement by team or region.
Forecasting – enable, view and adjust.