Salesforce Trainings

SALESFORCE INSTRUCTOR
AND PRACTICE LEADER

Levent Korkmaz

Levent Korkmaz Salesforce Trainer

Salesforce Consultant & Digital Evangelist

After masters and postgraduate research in international trade theory and computer simulation modelling for economic development policy (which he dropped after discovering chaos theory and emergence of self-organisation) Levent moved to a business career during the dot.com collapse as strategic planning consultant and business intelligence expert at Compaq CRM Center of Excellence.

From business strategy and KPI performance management he moved to functional implementation of business processes, database management, platform design and architecture. He worked as database and process analyst/auditor/engineer and CRM architect for multinationals such as Hewlett-Packard, Intel, Cisco, Avaya, Alcatel-Lucent, Nokia and AkzoNobel.

Levent has also introduced digital capacity and Salesforce CRM for fundraising, community and donor management into many non-profits and charities like Amnesty International, Christian Aid, United Cities and Local Governments of Africa, European Venture Philanthropy Association, European Sustainable Investment Forum, Lisbon Council, Royal Parks Foundation, Trust for Social Achievement, Digital Leadership Institute and Project Management Institute Bulgaria Chapter.

Currently he’s implementing and coaching a new generation of digital enterprise practices and capacity building while evangelizing digital transformation/evolution. His mission for 2020 is to transform Bulgaria into a digital success story through people development.

SALESFORCE CERTIFICATIONS

  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Administrator
  • Salesforce Certified Data Architecture & Management Designer
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Pardot Specialist
  • Salesforce Certified Marketing Cloud Social Specialist

SALESFORCE TRAININGS

Learn basic and advance skills needed to operate your Salesforce.com environment.

Administer and support the whole organization by understanding how the individual components (objects) in Salesforce work and are related.

Build skills in Sales and Marketing related topics to boost the performance of your organization activities.

Our Salesforce Trainings are practical, supported by useful knowledge and real-world examples.

Administrator Path

Topics:

Navigation – understand how to navigate in your Salesforce org.

Users – creation and administration

Permissions – Manage

Views – Manage for individuals or group of users

Hierarchy & Territories – recreate your company structure and manage the branches

Leads – capture quality data, create, hierarchy, assign and lead nurturing

Accounts & Contacts – understand relation, create, hierarchy, manage and assign

Emails – create templates and send

Campaigns – create, link, automate, report on

Reports – create, share, schedule

Dashboards – create, share, schedule

Data – import and processing, data security and GDPR

Marketeer Path

Topics:

Leads – capture quality data, manage lifecycle and lead nurturing

Segmentation – how to find and define the right people in your database

Campaigns – track, measure, report and take action on

Emails – create, send and track

Community – manage communities for your employees, customers, and partners to connect and share

OptionalMarketing Cloud and/or Pardot tranings

Sales Path

Topics:

Data – ensure high level of data quality

Lead – comprehend and manage lifecycle; Distribute leads and assign according to rules; View your teams’ leads

Opportunities – view team opportunities; transfer ownership

Dashboard – create reports according to your KPIs; view your organizaton pipeline and act on it

Reports – create and view results by salesperson or team

Products and prices (pricebooks) – create, edit, implement by team or region.

Forecasting – enable, view and adjust.

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