Service Cloud

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service cloud

SERVICE QUICKER
ACROSS CHANNELS

Customer Benefits

Submit issues via chat, social, form, or app

Get answers quickly

Build trust

Team Benefits

360-degree view on customer history

Collaboration across teams and departments

Contextual suggestions from the knowledge base

Company Benefits

Lower costs with self-service and partner portals

Organization-wide alignment on customer service

Transparency on service KPIs – in the office or in the field

Identification of areas for RnD, product, and services improvement

OUR SERVICES

SERVICE CLOUD

Strategic Consultancy

Improve your business processes – tap into years of hands-on experience and best industry practices

Choose the best Salesforce solution for your needs and cut through the complexity of licensing, editions, and future developments

Database Migration & Management

Move your current data to the cloud – with the right structure – to avoid downtime and database restructuring costs

Improve the quality of your existing data for better clarity and accuracy

Upload new data and use us as an extension of your in-house resources

Quick Start & Implementation

Implement Salesforce to move your business processes to the cloud

Customize out-of-the-box functionality to your unique business processes

Design the database structure that’s right for you and avoid downtime and technical overhead

Automate your business processes and approvals, reflecting your organizational hierarchy, to focus on things that matter most

Administration

Configure your Salesforce environment according to your needs and best practices

Offload your daily database operations and benefit from experienced administrators

Build management dashboards and reports for real time insights and data-driven strategic decisions

Build mailing lists to boost your sales team success

Update and manage customer information to act on data you trust

Data Integration

Connect website forms to Salesforce and cut time to customer response times

Integrate your ERP with Salesforce for smoother lead-to-delivery operation

Trainings & Workshops

Provide Salesforce workshops to maximize the value from your Salesforce environment

Maximize user adoption to streamline your data and processes

Train your admins to transfer knowledge and build your Salesforce capacity

SUCCESS STORIES

GO FROM
WHERE YOU ARE
TO WHERE YOU WANT TO BE

Start Your Journey

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